Conversation Analyzer identified as most innovative technology in customer excellence categoryLONDON, 13 November, 2018 – NewVoiceMedia, a Vonage Company (NYSE:VG) and a leading global provider of cloud contact centre and inside sales solutions, has been named winner of the Ventana Research 2018 Digital Innovation Award for Customer Excellence. Ventana Research is one of the world’s most respected benchmark business technology research and advisory services firms, providing insights and expert guidance on mainstream and disruptive technologies... Source: RealWire
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