New Global Report reveals 9 in 10 Companies see ‘Self-Service’ as the future for customers

4 in 5 organizations plan to leverage chatbots to meet growing consumer demand over the next two years.Two-thirds of companies struggle with multilingual customer support. ‘First-time resolution’ is the new gold standard for customer support. LISBON, Portugal, and San Francisco: 6th June 2019: A new survey has shown that 88% of companies believe ‘self-service’ will be the fastest growing channel in customer service by 2021.The State of Native Customer Experience Report, revealed today at Unbabel’s... Source: RealWire