TKC digital signs strategic partnership agreement with Contexta360 to add advanced AI and speech analytics to their portfolio

LONDON - 24th May 2019 — Contexta360, a leading speech analytics and conversational computing company, today announced it has signed a reseller agreement with TKC digital, a leading knowledge management vendor and call centre consultancy.Contexta360 supports TKC digital by analysing and improving the customer service journey.The agreement leverages TKC digital’s knowledge management technology, Oracle Service Cloud, Oracle Knowledge Advanced and the Oracle Digital Assistant solutions, as well as their expertise in wider contact centre and... Source: RealWire