Sytel and Afiniti Partner to Bring World-leading AI Products to the Contact Center to Enhance Agent Performance and Improve Customer Experience

February 28, 2019, London England Afiniti and Sytel are excited to announce a transformative partnership that combines Afiniti’s AI expertise with Sytel’s best in class contact centre solutions. This partnership provides a native integration of Afiniti Enterprise Behavioral Pairing™ (“EBP”) with the world-leading Sytel AI Predictive Dialer, enabling all customers to activate Afiniti EBP quickly and easily. Afiniti’s artificial intelligence service identifies subtle behavioural patterns in order to determine the optimal paring of customers and... Source: RealWire